Built for Machines.
Designed for Humans.
AI Diagnostic Troubleshooting.
Turn downtime data into uptime intelligence. Diagnose faster, get to root cause with clarity, and learn from every issue so your team's expertise stays in the organization.
THE TECHNICIAN GAP
IS WIDENING
Industrial equipment is getting more complex while trained technicians are harder to find.
When Support can't keep up:
/
OEMs lose trust and adoption
/
Distributors absorb support strain and lost profit
/
Operators face lost production and fines
Mechro bridges the gap by turning your team's tribal knowledge into an intelligent diagnostic system that delivers actionable recommendations drastically reducing downtime.
2.1M
manufacturing jobs are forecasted to go unfilled by 2030
25%
of U.S. manufacturing workers are over 55
Field Report : User Feedback
Expertise that scales. Knowledge that stays.
When you address machine downtime and help customers resolve issues faster, you gain stronger distributor adoption and machine sales, better visibility into field trends, and revenue from support and consumables.
/
01
Empower your team to make great decisions
Move from ambiguity to actionable next steps without flipping through manuals, notes, or case files. Return machines to service faster and minimize setbacks resulting from unexpected downtime.
/
02
Scale expert-level troubleshooting
Deliver diagnostic recommendations on par with your most seasoned experts, ensuring accuracy across your entire technical workforce and faster time to diagnosis across your case load.
/
03
Sharpen knowledge with every resolution
Mechro continuously learns from your people and your machines. By capturing feedback and memorializing data from every confirmed fix, the system ensures your best experts' knowledge stays in the organization forever.
FS
Field Support (POC User)
McElroy
“Mechro made suggestions that aren't standard troubleshooting protocol, but are things I often suggest based on my lived experience.”
Field Report : User Feedback
we builD for your organization,
not the market
Diagnostic troubleshooting is high-stakes: there's no margin for error. Off-the-shelf tools don't deliver the accuracy or reliability you need, no matter how much you configure them.
Getting it right requires deep customization to your equipment, your people, and your standards.
/
01
Configure your experience
Before implementing, Mechro works with your team to rigorously customize and evaluate AI troubleshooting agents and ensure the experience is optimized for your operators and technicians. A secure, private data pipeline accesses insights already in your company, while each use sharpens and builds on existing knowledge.
New Case Information
Diagnostic Manual
technical bulletin
best practices
case history
case history
technical bulletin
Diagnostic Manual
/
02
Capture field insights in an instant
Tell Mechro the machine model, what's happening, and how it's been running to get a complete diagnostic brief you can escalate without the hassle of playing phone tag.t
working on a hydrapress-3000, machine is leaking fluid from the back container.
slight metallic smell.
generating case profile...
start troubleshooting
/
03
Get intelligent diagnostics at your fingertips
Mechro analyzes your institutional technical manuals and historical case data to help propose likely failure modes and get to the fix—fast. It systematically isolates root causes and dynamically updates its hypothesis as it gathers more data, eliminating guesswork and manual research.
working hypotheses
Rear reservoir structural breach
60%
Rear circuit plumbing leak
30%
Filtration/bypass-induced contamination
10%
/
04
Resolve issues with troubleshooting support
Confirm the fix, or adjust based on your experience. Mechro captures each solution, building institutional knowledge for future cases across the fleet.
mark case complete
Confirm a diagnosis
Rear reservoir structural breach (95%)
rear circuit plumbing leak (5%)
resolved another way
complete case
/
05
Use Mechro's insights to stay ahead
Gain actionable data for addressing issues across your fleet and track failure patterns to identify systemic issues or training gaps early.
trending issues
search data
We Tailor the Solution to Your Organization
We embed a forward-deployed team in your organization during implementation to learn your equipment, data, people, and workflows firsthand. Based on that understanding, we develop and execute a custom implementation that maps our troubleshooting toolset directly to your organizational constraints, not one configured to cover 70% of your needs.
Mechro feels like it was built for you, because it was.
/
01
Context Engineering
Your technical data lives across manuals, case files, tech bulletins, and systems that were never built to talk to each other. We structure and curate that data so your AI agents can draw on it accurately during a diagnostic, a process we call context engineering.
/
02
Tribal Knowledge
We systematically capture tribal knowledge from your team through interviews, ethnography, and collaboration, and use it to train the diagnostic agent.
/
03
Training and Evaluation
We collaborate with your SMEs to develop objective criteria for evaluating the accuracy and efficiency of diagnostic recommendations made by the agent, and have them evaluate and grade real agent responses using that framework to ensure the agents meet your organization's quality standards.
/
04
Continuous Feedback Loops
We build mechanisms into the product experience that make it easy for users to provide real-time qualitative feedback about during the troubleshooting workflow, and use those learnings to continually improve agent performance.
/
05
Your Data Stays Yours
Your company's data is protected at all times. Mechro does not use your data to train AI models, and your data is not shared with or made accessible to other Mechro customers.
Get in touch
The companies that adopt AI-assisted diagnostics now will shape the future standards of their industry. Don't chase the future. Lead it.
Built for Machines. Designed for Humans.
AI Diagnostic Troubleshooting.
Turn downtime data into uptime intelligence. Diagnose faster, get to root cause with clarity, and learn from every issue so your team's expertise stays in the organization.
THE TECHNICIAN GAP
IS WIDENING
Industrial equipment is getting more complex while trained technicians are harder to find.
When Support can't keep up:
/
OEMs lose trust and adoption
/
Distributors absorb support strain and lost profit
/
Operators face lost production and fines
Mechro bridges the gap by turning your team's tribal knowledge into an intelligent diagnostic system that delivers actionable recommendations drastically reducing downtime.
2.1M
manufacturing jobs are forecasted to go unfilled by 2030
25%
of U.S. manufacturing workers are over 55
Field Report : User Feedback
Expertise that scales. Knowledge that stays.
When you address machine downtime and help customers resolve issues faster, you gain stronger distributor adoption and machine sales, better visibility into field trends, and revenue from support and consumables.
/
01
Empower your team to make great decisions
Move from ambiguity to actionable next steps without flipping through manuals, notes, or case files. Return machines to service faster and minimize setbacks resulting from unexpected downtime.
/
02
Scale expert-level troubleshooting
Deliver diagnostic recommendations on par with your most seasoned experts, ensuring accuracy across your entire technical workforce and faster time to diagnosis across your case load.
/
03
Sharpen knowledge with every resolution
Mechro continuously learns from your people and your machines. By capturing feedback and memorializing data from every confirmed fix, the system ensures your best experts' knowledge stays in the organization forever.
FS
Field Support (POC User)
McElroy
“Mechro made suggestions that aren't standard troubleshooting protocol, but are things I often suggest based on my lived experience.”
Field Report : User Feedback
we builD for your organization,
not the market
Diagnostic troubleshooting is high-stakes: there's no margin for error. Off-the-shelf tools don't deliver the accuracy or reliability you need, no matter how much you configure them.
Getting it right requires deep customization to your equipment, your people, and your standards.
/
01
Configure your experience
Before implementing, Mechro works with your team to rigorously customize and evaluate AI troubleshooting agents and ensure the experience is optimized for your operators and technicians. A secure, private data pipeline accesses insights already in your company, while each use sharpens and builds on existing knowledge.
New Case Information
Diagnostic Manual
technical bulletin
best practices
case history
case history
technical bulletin
Diagnostic Manual
/
02
Capture field insights in an instant
Tell Mechro the machine model, what's happening, and how it's been running to get a complete diagnostic brief you can escalate without the hassle of playing phone tag.t
working on a hydrapress-3000, machine is leaking fluid from the back container.
slight metallic smell.
generating case profile...
start troubleshooting
/
03
Get intelligent diagnostics at your fingertips
Mechro analyzes your institutional technical manuals and historical case data to help propose likely failure modes and get to the fix—fast. It systematically isolates root causes and dynamically updates its hypothesis as it gathers more data, eliminating guesswork and manual research.
working hypotheses
Rear reservoir structural breach
60%
Rear circuit plumbing leak
30%
Filtration/bypass-induced contamination
10%
/
04
Resolve issues with troubleshooting support
Confirm the fix, or adjust based on your experience. Mechro captures each solution, building institutional knowledge for future cases across the fleet.
mark case complete
Confirm a diagnosis
Rear reservoir structural breach (95%)
rear circuit plumbing leak (5%)
resolved another way
complete case
/
05
Use Mechro's insights to stay ahead
Gain actionable data for addressing issues across your fleet and track failure patterns to identify systemic issues or training gaps early.
trending issues
search data
We Tailor the Solution to Your Organization
We embed a forward-deployed team in your organization during implementation to learn your equipment, data, people, and workflows firsthand. Based on that understanding, we develop and execute a custom implementation that maps our troubleshooting toolset directly to your organizational constraints, not one configured to cover 70% of your needs.
Mechro feels like it was built for you, because it was.
/
01
Context Engineering
Your technical data lives across manuals, case files, tech bulletins, and systems that were never built to talk to each other. We structure and curate that data so your AI agents can draw on it accurately during a diagnostic, a process we call context engineering.
/
02
Tribal Knowledge
We systematically capture tribal knowledge from your team through interviews, ethnography, and collaboration, and use it to train the diagnostic agent.
/
03
Training and Evaluation
We collaborate with your SMEs to develop objective criteria for evaluating the accuracy and efficiency of diagnostic recommendations made by the agent, and have them evaluate and grade real agent responses using that framework to ensure the agents meet your organization's quality standards.
/
04
Continuous Feedback Loops
We build mechanisms into the product experience that make it easy for users to provide real-time qualitative feedback about during the troubleshooting workflow, and use those learnings to continually improve agent performance.
/
05
Your Data Stays Yours
Your company's data is protected at all times. Mechro does not use your data to train AI models, and your data is not shared with or made accessible to other Mechro customers.
Get in touch
The companies that adopt AI-assisted diagnostics now will shape the future standards of their industry. Don't chase the future. Lead it.
Built for Machines. Designed for Humans.
AI Diagnostic Troubleshooting.
Turn downtime data into uptime intelligence. Diagnose faster, get to root cause with clarity, and learn from every issue so your team's expertise stays in the organization.
THE TECHNICIAN GAP
IS WIDENING
Industrial equipment is getting more complex while trained technicians are harder to find.
When Support can't keep up
/
OEMs lose trust and adoption
/
Distributors absorb support strain and lost profit
/
Operators face lost production and fines
Mechro bridges the gap by turning your team's tribal knowledge into an intelligent diagnostic system that delivers actionable recommendations drastically reducing downtime.
2.1M
manufacturing jobs are forecasted to go unfilled by 2030
25%
of U.S. manufacturing workers are over 55
The opportunity
Expertise that scales. Knowledge that stays.
When you address machine downtime and help customers resolve issues faster, you gain stronger distributor adoption and machine sales, better visibility into field trends, and revenue from support and consumables.
/
01
Empower your team to make great decisions
Move from ambiguity to actionable next steps without flipping through manuals, notes, or case files. Return machines to service faster and minimize setbacks resulting from unexpected downtime.
/
02
Scale expert-level troubleshooting
Deliver diagnostic recommendations on par with your most seasoned experts, ensuring accuracy across your entire technical workforce and faster time to diagnosis across your case load.
/
03
Sharpen knowledge with every resolution
Mechro continuously learns from your people and your machines. By capturing feedback and memorializing data from every confirmed fix, the system ensures your best experts' knowledge stays in the organization forever.
FS
Senior Product Support Technician
McElroy
“Mechro made suggestions that aren't standard troubleshooting protocol, but are things I often suggest based on my lived experience.”
Field Report : User Feedback
we builD for your organization,
not the market
Diagnostic troubleshooting is high-stakes: there's no margin for error. Off-the-shelf tools don't deliver the accuracy or reliability you need, no matter how much you configure them.
Getting it right requires deep customization to your equipment, your people, and your standards.
/
01
Configure your experience
Before implementing, Mechro works with your team to rigorously customize and evaluate AI troubleshooting agents and ensure the experience is optimized for your operators and technicians. A secure, private data pipeline accesses insights already in your company, while each use sharpens and builds on existing knowledge.
New Case Information
Diagnostic Manual
technical bulletin
best practices
case history
case history
technical bulletin
Diagnostic Manual
working on a hydrapress-3000, machine is leaking fluid from the back container.
slight metallic smell.
generating case profile...
start troubleshooting
/
02
Capture field insights in an instant
Tell Mechro the machine model, what's happening, and how it's been running to get a complete diagnostic brief you can escalate without the hassle of playing phone tag.t
/
03
Get intelligent diagnostics at your fingertips
Mechro analyzes your institutional technical manuals and historical case data to help propose likely failure modes and get to the fix—fast. It systematically isolates root causes and dynamically updates its hypothesis as it gathers more data, eliminating guesswork and manual research.
working hypotheses
Rear reservoir structural breach
60%
Rear circuit plumbing leak
30%
Filtration/bypass-induced contamination
10%
mark case complete
Confirm a diagnosis
Rear reservoir structural breach (95%)
rear circuit plumbing leak (5%)
resolved another way
complete case
/
04
Resolve issues with troubleshooting support
Confirm the fix, or adjust based on your experience. Mechro captures each solution, building institutional knowledge for future cases across the fleet.
/
05
Use Mechro's insights to stay ahead
Gain actionable data for addressing issues across your fleet and track failure patterns to identify systemic issues or training gaps early.
trending issues
search data
We Tailor the Solution to Your Organization
We embed a forward-deployed team in your organization during implementation to learn your equipment, data, people, and workflows firsthand. Based on that understanding, we develop and execute a custom implementation that maps our troubleshooting toolset directly to your organizational constraints, not one configured to cover 70% of your needs.
Mechro feels like it was built for you, because it was.
/
01
Making Your Data Diagnostic-Ready
Your technical data lives across manuals, case files, tech bulletins, and systems that were never built to talk to each other. We structure and curate that data so your AI agents can draw on it accurately during a diagnostic, a process we call context engineering.
/
02
Tribal Knowledge
We systematically capture tribal knowledge from your team through interviews, ethnography, and collaboration, and use it to train the diagnostic agent.
/
03
Training and Evaluation
We collaborate with your SMEs to develop objective criteria for evaluating the accuracy and efficiency of diagnostic recommendations made by the agent, and have them evaluate and grade real agent responses using that framework to ensure the agents meet your organization's quality standards.
/
04
Continuous Feedback Loops
We build mechanisms into the product experience that make it easy for users to provide real-time qualitative feedback about during the troubleshooting workflow, and use those learnings to continually improve agent performance.
/
05
Your Data Stays Yours
Your company's data is protected at all times. Mechro does not use your data to train AI models, and your data is not shared with or made accessible to other Mechro customers.
Get in touch
The companies that adopt AI-assisted diagnostics now will shape the future standards of their industry. Don't chase the future. Lead it.